Support

Q. When is the movement finished?

On the first launch, the movement is assembled automatically up to the point where it starts to keep time (Chapter 5). The remaining chapters (the motion works, the dial and hands, and the case) arrive as the balance beats (about a day and a half of running), and sooner as you find the phenomena of the mechanism. Beats are counted only while the watch runs, so wind it with the crown before it stops. Buying Build Now, or any module, in the module list delivers the rest at once.

Q. I bought a module but it isn't fitted

A module can go on only after the movement is assembled through its last chapter; until then its switch in the module list can't be turned on. If the movement is assembled and the module still shows as not bought, tap Restore Purchases at the bottom of the list. If you are signed in to the App Store with the Apple ID you bought it with, your purchases come back; turn on a module's switch to fit it.

Q. What happens to my purchases on a new iPhone?

Every purchase is a one-time purchase (non-consumable). Install Atelier on the new iPhone with the same Apple ID and tap Restore Purchases in the module list. Restoring delivers the remaining chapters; once the movement is assembled, turn on the switches of the modules you want fitted.

Q. The automatic winding rotor doesn't turn

Automatic winding turns the rotor with the iPhone's motion sensor. Hold the iPhone and swing it, or move your arm; it does not wind lying on a desk. You can also wind by hand by turning the crown.

Q. The minute repeater makes no sound

Check the volume. The repeater strikes the time the hands show on request, so it sounds even in Silent mode. If you still hear nothing, check whether the sound is going to another output, such as Bluetooth earphones.

Q. Where is my data stored?

The assembly progress, the Logbook and the settings are all stored on your device. Only to manage purchases, an anonymous user ID, the device identifier for vendors and the purchase history are sent to RevenueCat. See the Privacy Policy.

Q. Does it work offline?

Yes. The watch and its assembly work offline. Purchasing and restoring purchases need an internet connection.

Q. Which devices are supported?

iPhone with iOS 18.0 or later.