Support

Q. Do I need to sign up?

No email address or phone number is needed. When you first open the App and tap “Get Started”, it creates an account for you automatically. If a family member invited you, start from “I was invited” on the first screen instead.

Q. How do I add a notice?

Start from “+” at the bottom right of the board. On iPhone, choose “Scan” to open the camera, or “Choose from Photos” to use a photo or screenshot you already have. On Android, “+” opens the scanner; import a photo or screenshot from its photo button. Point the camera at the notice; the edges are detected automatically and the image is straightened before import. A back side or follow-up sheet can go on the same notice (up to 2 pages on the free plan, 10 pages with Harigami Pro). Pages can only be added when importing. Once a free board has 50 notices, “+” opens the Harigami Pro screen instead.

Q. What do I do on the review screen after importing?

Based on the recognized text, the App suggests a title and a due date; you choose the category yourself. Check them, fix anything that needs fixing, and tap “Save” to pin the notice to your board. If the same notice is already on the board, the App tells you. The first time you save a notice with a due date (or join a family board), the App asks for notification permission (on Android, only Android 13 or later asks; earlier versions deliver reminders without asking).

Q. The due date is missing or wrong

The due date is suggested from dates written on the notice. Handwriting, faded print, glare, recurring expressions such as “every second Tuesday”, or a notice that mixes a posting period with an event date can lead to a missing or wrong suggestion. Open the notice, tap “Edit”, and set the date and time yourself.

Q. Can it read vertically written Japanese?

Yes. Vertical Japanese text is supported. Accuracy drops with handwriting, very small text, low resolution or strong glare, so shoot from the front in good light. Text recognition runs on your device.

Q. When do reminders arrive?

For a notice with a due date, you get a reminder the evening before (8:00 PM) and the morning of (8:00 AM). Change either time from the gear icon (Settings) at the top right of the board, under “Day Before” and “Same Day”; changes also apply to reminders already scheduled. A same-day reminder is not scheduled if it would land after the due time.

Q. I'm not getting reminders

Please check these four things:
1. Notifications for Harigami are allowed in your device settings (iPhone: Settings → Notifications → Harigami; Android: Settings → Notifications → App notifications → Harigami, or similar; the path varies by device).
2. “Day Before” and “Same Day” reminders are on in Harigami's Settings (gear icon).
3. Reminders are not turned off for that notice (shown on its detail screen; switch it under “Edit” → “Reminders”).
4. Your device is online. Reminders are sent from our server, so they may not arrive, or may arrive late, while you are offline. Reminder settings changed offline take effect once you are back online.

Q. How do I share one board with my family?

Tap the people icon (Use with Family) at the top right of the board, tap “Invite Family”, set your name and the board name, then tap “Show Invitation Code” and give your family the 6-character code. Inviting family requires Harigami Pro on the board owner's side; invited family members pay nothing extra. Up to 6 people, including you, can use one board.

Q. My family sent me an invitation code

If you are new to the App, enter the 6-character code from “I was invited” on the first screen. If you already use it, go to the people icon (Use with Family) → “Join with a Code”. When you join, the notices on your own board move to the family board and cannot move back. Stay online and keep the App open while your notices move. If your board is already shared with other people, leave it first.
If you have your own Harigami Pro subscription, it does not apply to the family board you join, and the store you bought it from (App Store or Google Play) keeps billing you. Cancel it in that store if you no longer need it.

Q. I don't want reminders for a notice my family pinned

On a family board, reminders for notices with a due date go to everyone. You can turn off your own reminder for any notice from its detail screen under “Edit” → “Reminders”. Reminder switches and times are yours alone and do not affect your family.

Q. How do I leave a family board?

Go to the people icon (Use with Family) → “Leave this board”. The notices you pinned stay on the family board, and you start over with an empty board. If the owner leaves, the member who joined earliest becomes the owner, and the board's Pro then depends on the new owner's subscription (the previous owner's subscription does not stop by itself; cancel it if no longer needed).
The owner can remove members on the same screen. Removing someone issues a new invitation code; the removed person starts over with an empty board, and their notices stay on the family board. The owner can also tap “Issue New Code” at any time; people already on the board are not affected.

Q. How do I send a single notice to someone else?

Tap “Share” on the notice's detail screen. The notice becomes a PDF that you can send with Messages, Mail or other apps.

Q. What can I do for free?

Scanning, text search, due-date reminders, PDF sharing and export stay free, always. The free plan keeps up to 50 notices with up to 2 pages each. Harigami Pro removes the notice limit, allows up to 10 pages per notice, and lets you invite family. There are no ads.

Q. How much is Harigami Pro?

It is an auto-renewing subscription at ¥250 per month or ¥2,400 per year (tax included). First-time subscribers get a 7-day free trial, after which the paid subscription starts automatically. Payment is charged to the Apple Account or Google Account used for the purchase, and the subscription renews automatically each period until you cancel (on the App Store, turn off auto-renew at least 24 hours before the end of the current period). The board owner starts it from “Harigami Pro” in Settings (gear icon). Family members who joined a board cannot purchase; they use Pro through the owner's subscription.

Q. How do I cancel, and what happens when I do?

On iPhone, cancel in iOS Settings → your name → Subscriptions; on Android, in the Google Play Store → your profile → Payments & subscriptions → Subscriptions (or tap “Manage Subscription” on the Harigami Pro screen in the App). You keep Pro until the end of the period you have paid for. After that, everything pinned and everyone on your board stays, and viewing, searching, editing, reminders and export keep working as before. What stops is pinning beyond the free limit, pinning new notices with three or more pages, and new family members joining.

Q. What happens to Pro when I switch phones?

Once you restore the same account with your transfer code, Pro carries over (also between iPhone and Android; the subscription is still managed and billed by the store you bought it from). If it does not show after moving between devices of the same kind (iPhone to iPhone, Android to Android), tap “Restore Purchases” on the Harigami Pro screen. After moving between iPhone and Android, open the App again while online and it appears. An active Pro subscription does not move from the account that bought it to another account, so if you started a new account by mistake, return to your old account with the transfer code. Refunds follow the refund policy of the store you bought from: App Store at reportaproblem.apple.com, Google Play under its refund policy from Payments & subscriptions → Budget & history; if Google Play no longer accepts a request, contact us below.

Q. Where is my data stored?

Notice photos and recognized text are stored in the cloud, and what is already on your device stays viewable while you are offline. Changes made offline sync when you are back online. For details, see the Privacy Policy.

Q. What happens to my data when I switch phones?

In Settings (gear icon) → “Transfer Code”, tap “Show Transfer Code” and write down the 12-character code. On your new phone, open Harigami and choose “Restore Previous Data” on the first screen; your board comes back as it was (tapping “Get Started” creates a new account instead). The same code works between iPhone and Android. Between Android devices, if you moved to the new device from a device backup, Harigami may open your account without the code. The code gives access to your account, so keep it private (use an invitation code to invite family). If the App does not return to your account automatically, without the code you cannot return to it, so write it down before you switch. If someone else learns the code, tap “Issue New Code” on the same screen; the old code and sign-ins on other devices stop working.

Q. How do I export or back up my data?

Go to Settings (gear icon) → “Data” → “Export All” to export every notice as a ZIP file. It contains every page photo of each notice (in the images folder) and notices.json with the title, text, due date and other details. On a family board, it includes notices your family pinned. Photos are fetched from the cloud, so run it while online.

Q. How do I delete a notice?

Use the delete button on the detail screen, or long-press a notice on the board and choose “Delete”. Its photo, recognized text and scheduled reminders are deleted too, and this cannot be undone. On a family board, it disappears for everyone.

Q. How do I delete my account?

Go to Settings (gear icon) → “Delete Account”. Your account, notices and photos are permanently deleted, and your transfer code stops working. On a board you share with your family, the notices you added stay for them. If you subscribe to Harigami Pro, deleting the App or your account does not stop billing by the store you bought it from (App Store or Google Play); cancel the subscription in that store first. Deletion is processed in turn and may take some time to complete. Deleting only the App does not delete your data in the cloud.

If you cannot use the App (for example, you lost your phone or deleted the App), email support@10half.jp with the subject “Account deletion request”. To confirm that the account is yours, include your transfer code (without it we may not be able to confirm this and may be unable to accept the request). Once confirmed, we delete your account, notices and photos, display name, notification settings and destinations, and purchase status records from our servers, and also delete your records at RevenueCat. We erase the code from our mailbox once the deletion is done. We cannot delete data left on your devices or in your Google backup. For the minimal records kept after deletion, see “Retention and Deleting Data” in the Privacy Policy.

Q. Do I need permission from my building's management?

No. Harigami is an app residents use on their own; no setup or registration by the management company or owners' association is needed.

Q. Which devices are supported?

iPhone running iOS 18 or later, and Android devices running Android 9 or later with Google Play services.