Support

You can check your restore code in the app's settings.

1. Open the app and tap the "Settings" tab at the bottom
2. Check the restore code in the "Account" section

If the code is not displayed, or if you changed devices and cannot sign in, please contact support. Please note that restore codes cannot be reissued for security reasons.

1. Ask the group creator to share the 6-character invite code
2. In the app, go to "Settings" > "Group Settings" > "Join Group"
3. Enter the invite code to complete joining

After joining, the group's item data will sync in real time.

Please try the following:

• Check your internet connection
• Close and restart the app
• Restart your device

If the issue persists, please contact support with your restore code and app version.

1. Tap the "Settings" tab in the app
2. Tap "Delete Account" in the "Account" section
3. Confirm the deletion in the dialog

Deleting your account will permanently erase all item data and authentication information. This action cannot be undone. See the account deletion page for details.

1. In the KAETAO app, go to "Family & Settings" → "Alexa Integration."
2. Tap "Link with the Alexa App." The Alexa app opens, and linking is complete once you return.
3. If that doesn't work, open the "KAETAO" skill in the Alexa app, tap "Settings" → "Link Account," and enter the 6-digit code (valid for 10 minutes) on the page that appears.

Once linked, you can check your item status by voice — for example, say "Alexa, open change reminder" (the exact wake phrase depends on your Alexa app's language setting).

• [iOS] Go to device Settings > "KAETAO" > "Notifications" and check that notifications are enabled
• [Android] Go to device Settings > "Apps" > "KAETAO" > "Notifications" and check that notifications are enabled
• In the app, go to "Settings" > "Notification Settings" and check that notifications are turned on
• Make sure each item has an exchange interval set